Refund Policy
Monday 22nd, October
Returns, Refunds and Exchanges Policy
How To Return An
Item that is damaged.
Your item must be in its original unused condition to be
returned, unless there is a manufacturer defect. Your must return the item
within 7 working days of your purchase.
1. Please email
info@waxbrothers.ie to request a refund first. Let us know the problem in writing with pictures of all damage.
2. We will reply to you and go to the next step only when we have all pictures of damage.
3. Include in your package a signed letter stating the
reason for your return and the original receipt.
Return
Exceptions Health & Safety
Dented pouring pots due to travel can not be exchanged. Bend them back into shape.
Some items can not be returned if they are opened. essential oils, fragrance. bags and boxes of wax. Wick packs and Wick rolls.
Items sold as secondhand that have been reduced in price. There are no refunds for these items. items that are designed to be broken ie. melts may arive broken due to the fragile nature of the product. Melts still function.
Merchandise that has been
used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 15%
restocking fee, or flat fee of €20 for orders under €50. this will be deducted from your refund. We also do not refund
the original shipping and handling that you paid on the order.
Exchanges
We can not exchange items made to order. Wick packs, pre waxed wick kits, opened bags of wax, liquid dye, fragrance due to Health and safety. you will need to know what you want to exchance for as this is a factory with no option to browse.
Change your mind : If the order has not shipped, Thats no problem. We will refund your card the next working day after we recieve the goods in good order. Delays may take a few days for money to move from bank to bank and in some cases bank charges may be deducted. If your order shipped. You may be liable to re stock fee and further shipping return fee. You will need to return it in order to get a refund.
Payment Policy
Accepted Methods of
Payment
All Cards and paypal
Credit Card
Charges
Your credit card will be charged when you place your
order. If we are not able to fulfill your order for any reason your credit card
will be refunded.
Mailing Address
Visit by appointment
Waxbrothers LTD
Malahide Road. Dublin 3
Shipping Policy
Turnaround
All orders are normally
shipped same day or within 24 hours Monday - Friday normally before noon. Allow 3 working days for supplies orders but 90% are next day. Items that have to be made may take longer.
The homepage is updated everyday
Carriers
We use the following carriers to
deliver our orders:
Pony Express, Gls. An post.
Order
Tracking
We keep an eye on tracking for you.
Shipping Rates
The rate charged for the shipping
of your order is based on the weight, insurance and value of your products, and your location. Before
the final checkout page you will be shown what the cost of shipping. Normally the average fee for delivery is €6.55 - €13.50