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Waxbrothers LTD. Malahide Road, Dublin

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Essential Oils (a) 10ml Aloe Vera Gel Candle Fragrance (c) 50ML Candle Fragrance (d) 100ML Candle Fragrance (e) 250ML Candle Fragrance (f) 500ml Candle Glitter 100g Bottle Candle Making Course Online Candle making kits Carrier oils Cellophane & Ribbon Clam Box for melts Dye for Candles Essential oils (b) 50ml Gift Voucher Glue Dots Labels massage Oils Pouring Pots & Thermometers Shea Butter, Vitamin E Stearin (Palm Stearin) Sustainers for Wick (Tabs) Vybar wax Additive Wax - Paraffin Wax - Soya Wax : Bees wax Wax : Cut & Carve Wick - Cotton Wick For Moulds Wick - For Bees Wax Wick - For Soy Wax Wick - Pre Waxed for Containers Wick - Pre Waxed wick kits Wick - Wooden Wick : Oil Burner

 

 

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Refund Policy

Saturday 15th, December

 

 

Returns, Refunds and Exchanges Policy

How To Return An
Item that is damaged.

Your item must be in its original unused condition to be
returned, unless there is a manufacturer defect. Your must return the item
within 7 working days of your purchase.

1. Please email
info@waxbrothers.ie to request a refund first. Let us know the problem in writing with pictures of all damage.
2. We will reply to you and go to the next step only when we have all pictures of damage.
3. Include in your package a signed letter stating the
reason for your return and the original receipt.

Return
Exceptions Health & Safety

Dented pouring pots due to travel can not be exchanged. Bend them back into shape.
Some items can not be returned if they are opened. essential oils, fragrance. bags and boxes of wax. Wick packs and Wick rolls.
Items sold as secondhand that have been reduced in price. There are no refunds for these items. items that are designed to be broken ie. melts may arive broken due to the fragile nature of the product. Melts still function.

Merchandise that has been 
used, or altered will not be accepted for return or exchange.


Restocking Fee

All items are subject to a 15%
restocking fee, or flat fee of €20 for orders under €50. this will be deducted from your refund. We also do not refund
the original shipping and handling that you paid on the order.


Exchanges

We can not exchange items made to order. Wick packs, pre waxed wick kits, opened bags of wax, liquid dye, fragrance due to Health and safety. you will need to know what you want to exchance for as this is a factory with no option to browse.

Change your mind : If the order has not shipped, Thats no problem. We will refund your card the next working day after we recieve the goods in good order. Delays may take a few days for money to move from bank to bank and in some cases bank charges may be deducted. If your order shipped. You may be liable to re stock fee and further shipping return fee. You will need to return it in order to get a refund.

Payment Policy

Accepted Methods of
Payment


All Cards and paypal


Credit Card
Charges


Your credit card will be charged when you place your
order. If we are not able to fulfill your order for any reason your credit card
will be refunded.

Mailing Address  

Visit by appointment
Waxbrothers LTD

Malahide Road. Dublin 3



Shipping Policy

Turnaround

All orders are normally
shipped same day or within 24 hours Monday - Friday normally before noon. Allow 3 working days for supplies orders but 90% are next day. Items that have to be made may take longer.

The homepage is updated everyday 

Carriers


We use the following carriers to
deliver our orders:

 Pony Express, Gls. An post. 

Order
Tracking

We keep an eye on tracking for you.


Shipping Rates

The rate charged for the shipping
of your order is based on the weight, insurance and value of your products, and your location. Before
the final checkout page you will be shown what the cost of shipping. Normally the average fee for delivery is €6.55 - €13.50


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